ComplaintsPolicy
Complaints Policy – NW Living
Last Updated: April 2025
This website is operated by NW Living Ltd ("we", "us", or "our"). We are committed to protecting your privacy and handling your personal data transparently and securely.
1. Purpose
We are committed to delivering excellent service. If you are unhappy with any part of your experience with NW Living – whether you're a website visitor, client, tenant, or investor – we encourage you to let us know so we can put things right.
2. How to Submit a Complaint
You can submit a complaint by:
- Filling in the general contact form on our website
- Emailing us at info@nwliving.co.uk
3. What to Include
Please provide:
- Your full name
- Contact details
- A clear description of the issue
- Any supporting information or documents
4. Our Process
- We will acknowledge your complaint within 3 working days
- A response will be provided within 10 working days
- If the matter requires further investigation, we will keep you updated and aim to resolve it within 28 days
5. Escalation
As a small business, we currently do not have an external body for escalation. If you remain dissatisfied, we are happy to review the matter further internally.
